Return Policy
Effective date: January 26, 2026
If you are not satisfied with a purchase, you may request a refund in accordance with the policy below. We aim to handle all refund requests fairly and transparently.
Requests must be submitted within 14 days of the original purchase date. Refunds are processed to the original payment method and may take 5 to 10 business days to appear on your statement, depending on your financial institution.
Eligible refunds
Refunds may be granted in the following circumstances:
- Duplicate or accidental charges where you were billed more than once for the same item.
- Billing errors confirmed by our support team after investigation.
- Service unavailability that materially impacted your ability to use paid features during the billing period.
- Technical issues on our end that prevented you from accessing core functionality for an extended period.
- Subscription charges incurred after a cancellation request was submitted but not processed in time.
Non-refundable items
The following are not eligible for refunds:
- Usage-based charges that have already been incurred and consumed.
- Accounts terminated due to violations of our Terms of Service.
- Purchases made more than 14 days prior to the refund request.
- Promotional or discounted purchases, unless otherwise stated in the offer terms.
- Fees for add-on services that have already been fully delivered.
Partial refunds
In some cases, we may issue a partial refund based on the unused portion of your subscription or service. Partial refunds are calculated pro-rata from the date of the refund request to the end of the current billing period.
How to request a refund
To request a refund, contact our support team with the following information:
- Your account email address.
- The date and amount of the charge in question.
- A brief description of the reason for the refund request.
- Any relevant screenshots or documentation that support your claim.
Our support team will review your request and respond within 5 business days. If additional information is needed, we will reach out to you directly.
Disputes
If you disagree with a refund decision, you may request a secondary review by contacting support and referencing your original request. We encourage you to work with us directly before initiating a chargeback with your payment provider, as chargebacks may result in account suspension.
Changes to this policy
We may update this Return Policy from time to time. Any changes will be reflected by updating the effective date at the top of this page. We encourage you to review this policy periodically.